We help close the gap between promise and performance.
Services
The Walkthrough
A focused, high-impact execution review; best for boutiques, gyms, restaurants, spas, and flagship locations
Identification of detail deviations
Flow breakdowns (spacing, timing, placement)
Brand promise vs delivered reality
Operational blind spots (hooks, alignment, cues, friction points)
Blueprint Review
A pre-build experience review conducted before physical decisions are finalized; best for new concepts, renovations, second locations, and ground-up builds.
Review of layouts, plans, and proposed formats from a guest perspective
Flow and spatial logic assessment before walls, fixtures, and infrastructure are locked
Identification of future friction points that become costly once built
Brand promise translated into physical space and layout decisions
Early corrections to prevent permanent or expensive mistakes
This is about getting it right before it’s hard to change.
Pre-Opening
A full-journey customer experience before the client is able to catch the mistakes.
Full guest-journey walkthrough from arrival to exit
Identification of detail deviations prior to public exposure
Flow, timing, and operational readiness under real-use conditions
Brand promise vs delivered reality, assessed before launch
Final corrections to ensure the opening experience holds to standard
Ongoing Oversight
Retainer engagements for brands that care about consistency & continued trust.
Quarterly or monthly walkthrough reviews
Identification of detail deviations
Operator-ready correction checklist
Standards oversight to maintain alignment as teams, seasons, and usage change